Refund Policy

This Refund Policy explains the circumstances under which ULIST LTD will issue refunds for payments made on the ULIST Guides platform. All payments are processed through Stripe.

1. Sponsorship Payments

Sponsorship payments (including category sponsorships, subcategory sponsorships, app-wide sponsorships, and Things To Do sponsorships) are refundable within 14 days of purchase, provided that the sponsored listing has not yet gone live on the platform.

If the listing has already been published and the sponsorship banner has been displayed, the payment is non-refundable. To request a refund, contact support@ulistguides.com within the 14-day window.

2. District Fees

District activation fees paid by District Partners are refundable only before the onboarding process has begun. Once onboarding has commenced — including any training, setup, or configuration work — district fees become non-refundable.

3. Franchise Fees

Franchise fees are non-refundable once training or setup has started. This includes any costs associated with district configuration, training modules, or onboarding support that has been initiated.

4. Subscription Plans

Monthly subscription payments (including Premium and Featured listing plans) are non-refundable for the current billing period. You may cancel your subscription at any time, and it will not renew at the end of the current period.

5. How to Request a Refund

To request a refund, please contact us with your transaction details and the reason for your request:

Email: support@ulistguides.com

Refunds, where approved, will be processed back to the original payment method within 5–10 working days.

6. Contact

If you have any questions about this Refund Policy, please contact us:

Email: support@ulistguides.com
Registered Office: [Registered office address to be supplied]